Refund policy
Returns and Refunds
Scandinavian eCommerce Company Oy
Business ID: 3423062-1
Email: skarp@scecomp.com
30-day satisfaction guarantee
If you pre-ordered Skarp Morning, you are covered by our 30-day satisfaction guarantee.
Take it for 30 days from the day your order arrives. If it is not for you, email us at skarp@scecomp.com within those 30 days and we will refund you in full.
You do not need to send anything back. Keep the jar, however much of it is left, opened or not. No form, no reason required.
The guarantee covers your first jar and is limited to one claim per customer. It is offered in addition to your statutory rights described below, and for pre-order customers it replaces the condition requirements that would otherwise apply.
Pre-orders
Skarp Morning is currently sold as a pre-order and ships when the first production batch is complete. The estimated delivery date is shown at checkout and confirmed by email.
You may cancel a pre-order at any time before it is dispatched and receive a full refund, including any delivery charges. Just email us.
If we cannot deliver by the estimated date, we will contact you, and you may cancel for a full refund.
Your right to cancel
If you are a consumer in the EU you have the right to cancel your order within 14 days without giving a reason. The 14 day period begins on the day you, or someone you nominate, receive your order.
To cancel, email skarp@scecomp.com with your order number before the 14 day period ends. A clear statement that you wish to cancel is enough.
After telling us, send the product back within 14 days. You pay the cost of return shipping unless the product is damaged, faulty or not what you ordered.
Return address:
Please do not send anything back before contacting us, as unannounced returns cannot be processed.
Sealed products
Skarp Morning is a food supplement supplied in a sealed jar. For health protection and hygiene reasons, a jar whose seal has been broken cannot be returned under the statutory right of cancellation. Unopened jars with the seal intact can be returned within the 14 day period.
This does not limit the 30-day satisfaction guarantee above, which requires no return at all, and it does not affect your rights if a product is damaged, faulty or not what you ordered.
Damaged, faulty or wrong item
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email skarp@scecomp.com with your order number and a photo.
We will send a replacement or refund you in full, including any return shipping, at no cost to you.
Wrong flavour
Skarp Morning comes in Raspberry and Orange. If you receive the wrong one, tell us and we will put it right.
If you simply change your mind about the flavour, the fastest route is to use the guarantee or cancellation right above and place a new order for the one you want.
Refunds
We will let you know once your cancellation or guarantee claim has been processed.
Approved refunds go back to the original payment method within 14 days. Your bank or card provider may take a few days more to show it.
If more than 14 days have passed since we confirmed your refund and you have not seen it, email skarp@scecomp.com.
Contact
Scandinavian eCommerce Company Oy
Business ID: 3423062-1
Email: skarp@scecomp.com